Return & Refund Policy

At Velunor, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Personal care products

• Wearable comfort and support products

• Items showing signs of use or damage caused by the customer

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Photos of the item received

• A brief description of the issue

Our support team will review the request and provide an appropriate solution.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping Costs

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

Order Cancellations

Orders may be canceled within 24 hours of purchase.

Once an order has entered processing or shipment preparation, cancellation may no longer be possible.

Lost or Delayed Shipments

If your package is significantly delayed or appears lost in transit, please contact our support team.

We will work with the shipping carrier to investigate and help resolve the issue.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@velunor.store

Website: www.velunor.store

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (UTC)